Account Resolutions Supervisor

Job Description

GreenState Credit Union is looking for an Account Resolutions Supervisor to join our team in North Liberty, IA. This position involves coaching, monitoring, and supporting Account Resolution Staff to ensure compliance with regulations and achieve department goals. The ideal candidate will have experience in areas like Collateral Management, Quality Assurance, or Loss Mitigation.

Responsibilities

• Adhere to core values, service standards, and regulations.
• Implement process improvements and workflow efficiencies.
• Stay updated on industry practices and ensure compliance.
• Oversee staff performance and development.
• Set operational goals and objectives.

Qualifications

• High school diploma with at least five years of collection experience.
• Supervisory experience preferred.
• Knowledge of federal and state collection laws.
• Strong communication and problem-solving skills.
• Ability to work flexible hours.