- Foundever
- Buckhorn, KY
- 03-07-2024
Job Description
Join the Foundever team as a Customer Experience Representative with a focus on providing exceptional service to our global industry clients. In this role, you will handle inbound service calls, communicate via voice, chat, and email, navigate through various systems, and engage in ongoing training and skill development. If you are a problem-solver with strong communication skills and a can-do attitude, we invite you to apply.
Responsibilities
- Handle inbound service calls professionally.
- Drive customer satisfaction through voice, chat, and email interactions.
- Navigate through multiple systems and tools efficiently.
- Participate in ongoing training and skill development programs.
Qualifications
- Must live within 50 miles of 101 Sykes Blvd, Chavies, KY.
- Strong communication skills and ability to multitask.
- Problem-solving mindset with a positive attitude.
- Desire to advance within a reputable company.
- Ability to work independently and as part of a team.
- Minimum age requirement of 18 years.
- High school diploma or equivalent.
- Successful completion of a background check.
A Great Opportunity
As a Customer Experience Representative, you will serve as the initial point of contact for clients, delivering professional customer service and resolving issues effectively. Empower yourself to take initiative and follow established procedures to ensure customer satisfaction. Enjoy working on site and receive paid training and benefits while prioritizing your overall well-being.
About Foundever
Foundever is a global CX industry leader with a strong employee-focused culture. Our dedicated team creates valuable connections with clients and celebrates success together. With a focus on innovative solutions and employee empathy, we support millions of customer interactions daily in various languages across multiple countries.