- Foundever
- Buckhorn, KY
- 03-04-2024
Job Description
Foundever™, a global leader in the customer experience industry, is seeking a Customer Experience Specialist to join their team in Chavies, KY. As a Customer Experience Specialist, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide professional and high-quality customer service. This role offers a fantastic opportunity to be the first point of contact for clients and make a significant impact in resolving customer queries and complaints. If you are a problem-solver with strong communication skills, eager to advance your career with a reliable company, and enjoy working in a collaborative environment, this role is for you!
Responsibilities
- Handle inbound service calls.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple systems and tools.
- Participate in ongoing training and skill development.
Qualifications
- Strong communication skills and ability to navigate between screens while assisting customers.
- Problem-solver with a can-do attitude.
- Desire to advance your career with a reliable company.
- Enjoy working independently and with a team.
Benefits
Foundever™ offers an award-winning culture built on industry-leading experience, paid training, and benefits that prioritize your financial, physical, and mental well-being. Join a global team that values innovation, empathy, and expertise, and be part of creating exceptional customer connections and value conversations. Take the first step to a fulfilling career with Foundever™!