Customer Experience Specialist (No Cold Calling) Morristown, TN

Job Description: Customer Experience Specialist (No Cold Calling) - Morristown, TN

Foundever is a global leader in the customer experience industry, providing inbound customer service, technical support, and warranty options. We are seeking a Customer Experience Specialist to join our team in Morristown, TN. In this role, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate multiple systems to provide exceptional service.

Responsibilities:

• Handle inbound service calls and deliver professional customer service.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools efficiently.
• Engage in ongoing training and skill development to enhance performance.

Qualifications:

• Strong communication skills and ability to assist customers effectively.
• Problem-solving mindset with a positive attitude.
• Desire to advance career with a reputable company.
• Ability to work independently and collaboratively in a team environment.
• Must be 18+ years old with a high school diploma or equivalent.
• Live within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
• Pass a background check.

A Fantastic Opportunity:

As a Customer Experience Specialist at Foundever, you will be the first point of contact for clients, providing high-quality service and resolving customer issues. You will have the autonomy to take initiative while following established procedures to ensure customer satisfaction.

You'll Enjoy:

• An award-winning culture with 35+ years of industry-leading experience.
• On-site work environment with paid training and benefits.
• A rewarding role that prioritizes your well-being and sense of purpose.

About Foundever:

Foundever is dedicated to creating connections and value conversations for over 750 top brands worldwide. With a focus on innovation and expertise, we deliver exceptional customer experiences through digital solutions and employee empathy.