Customer Experience Specialist (No Outbound Calls)

Job Description

Join Foundever as a Customer Experience Specialist (No Outbound Calls) and be part of our global CX industry leadership team. In this role, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide professional and high-quality customer service without the need for cold calling. At Foundever, we value our employees' growth and development, offering paid training and numerous advancement opportunities.

Responsibilities

• Handle inbound service calls and customer inquiries.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills and ability to assist customers across different screens.
• Problem-solving attitude and willingness to learn and grow with the company.
• Ability to work independently as well as in a team setting.
• Must reside within 50 miles of our Chavies, KY location.

Benefits

• Work on-site in a supportive and award-winning culture.
• Opportunity for career advancement and skill development.
• Comprehensive training programs and benefits to support your well-being.