Customer Services Specialist (No Outbound Calls)

Job Description

Foundever is looking for a Customer Services Specialist (No Outbound Calls) to join our dynamic team. As the first point of contact for our clients, you will provide top-notch customer service through voice, chat, and email communications. This role involves handling inbound service calls, navigating various systems and tools, and ensuring customer satisfaction.

Responsibilities

• Handle inbound service calls and deliver professional customer service.
• Interact with customers, clients, and third-party contacts to provide resolutions.
• Drive customer satisfaction through voice, chat, and email communications.
• Utilize problem-solving skills and a can-do attitude to assist customers effectively.

Qualifications

• Strong communication skills and ability to multitask between screens.
• Problem-solver with a strong desire to advance your career.
• Ability to work independently and as part of a team.
• Must be 18+ years old with a high school diploma or GED equivalent.

Benefits

Join an award-winning culture with over 35 years of industry-leading experience, where you can grow professionally and personally. Enjoy on-site work with paid training and benefits that prioritize your well-being.