- CROSSMARK
- Woonsocket, RI
- Full-time
- 03-06-2024
Job Description
We are hiring a Field Support Supervisor to join CROSSMARK, a leader in providing contact center support services. In this critical role, you will be responsible for developing and maintaining a robust support structure for Field Support employees, ensuring the achievement of departmental and individual goals. You will collaborate with internal and external teams to deliver exceptional service and drive success through proactive problem-solving and service excellence. If you are a dynamic leader with experience in team development and operational efficiency, we invite you to apply.
Responsibilities
- Coach and mentor employees to optimize performance.
- Enhance and enforce quality assurance processes.
- Manage operational procedures and ensure compliance.
- Analyze requests for impacts and communicate changes effectively.
- Recruit, hire, and train new employees in line with company policies.
- Maintain positive relationships with clients, leadership, and customers.
- Stay updated on industry trends and account knowledge.
Qualifications
Successful candidates should possess a 4-year college degree or equivalent work experience and 1 to 3 years of team leadership experience. Proficiency in Word, Excel, PowerPoint, and Outlook is required. Strong supervisory skills are essential for this role.
Work Environment: Office-based.