Help Desk Specialist - Tier 2

Job Description

Rize Home is looking for a Help Desk Specialist - Tier 2 to join our team in Cleveland. This role involves supporting, troubleshooting, and assisting users with desktops and applications while actively contributing to IT infrastructure security and improvements.

Responsibilities

• Provide technical support for desktops, applications, and ERP system tasks.
• Manage PC setups and user interfaces.
• Troubleshoot user issues and maintain the help desk ticketing system.
• Collaborate with IT Manager on cloud services migration.
• Ensure IT infrastructure security through patch management and security architecture updates.
• Suggest improvements to IT processes and deliver training sessions to employees.
• Work with vendors for issue resolution and update applications.
• Monitor email, network security, backup processes, and EDI processes.

Requirements

• Bachelor's degree (preferred) and 1-3 years of IT support experience.
• Knowledge/experience in NetSuite, Windows Server, Active Directory, Sophos Firewall, and more.

Benefits

• Competitive salary and benefits.
• 401k plan with match, PTO, and company celebrations.
• Fitness center on-site and flexible work environment.