Inbound Customer Engagement Associate

Job Description

Foundever, a global leader in the customer experience industry, is seeking an Inbound Customer Engagement Associate to join their dynamic team. As the first point of contact for clients, you will deliver professional and high-quality customer service through inbound calls, chat, and email communications. This role involves problem-solving, driving customer satisfaction, and navigating through multiple systems to ensure excellent customer experiences.

Responsibilities

• Handle inbound service calls with a focus on customer satisfaction.
• Use excellent communication skills to assist customers via voice, chat, and email channels.
• Navigate through various tools and systems efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Must live within 50 miles of 101 Sykes Blvd, Chavies, KY.
• Strong communication skills and ability to multitask.
• Positive attitude and willingness to advance in a reliable company.
• Ability to work independently and collaboratively.
• Minimum age requirement of 18 years with a high school diploma or equivalent.
• Successful completion of a background check.

Benefits

Foundever offers an award-winning culture with paid training, benefits, and on-site opportunities to enhance your career growth and well-being. Join a team of 170,000 associates creating exceptional experiences for global brands across various industries.