Inbound Customer Experience Associate

Job Description

Foundever, a global leader in the customer experience industry, is looking for an Inbound Customer Experience Associate to join their dedicated team in Chavies, KY. As the first point of contact for clients, you will deliver professional and top-quality customer service through inbound calls. This role offers growth opportunities, on-site work, and a supportive environment focused on employee well-being.

Responsibilities

• Handle inbound service calls efficiently and effectively.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate multiple systems and tools to assist customers.
• Participate in ongoing training and skill development programs.

Qualifications

• Must live within 50 miles of Chavies, KY.
• Strong communication skills and problem-solving abilities.
• Desire to advance in a reliable company.
• Ability to work independently and in a team environment.
• Minimum 18 years old with a high school diploma or GED.
• Successful background check completion.

Benefits

Join a dynamic team at Foundever, enjoy award-winning culture, on-site work, paid training, and comprehensive benefits that prioritize your financial, physical, and mental well-being.