Inbound Customer Services Representative

Job Description

Foundever is seeking an Inbound Customer Services Representative to join our team. As a key player in delivering exceptional CX solutions to global industry clients, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide support via multiple systems and tools.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Must live within 50 miles of 101 Sykes Blvd, Chavies, KY.
• Strong communication skills and problem-solving abilities.
• Desire to advance career within a reliable company.
• Ability to work both independently and in a team setting.
• Must be 18+ years old with a high school diploma or GED equivalent.
• Successful background check completion.

A Fantastic Opportunity

Join us as the primary point of contact for clients, delivering professional and high-quality customer service. Empower yourself to take the lead in providing resolutions while following established procedures and systems.

You’ll Enjoy

• An award-winning culture with paid training and benefits.
• Opportunity to work on-site and make a difference for customers.

About Foundever: Foundever is a global leader in the CX industry with a committed team dedicated to creating connections and value conversations for leading brands worldwide.