Inbound Customer Services Specialist

Job Description

Foundever is seeking an Inbound Customer Services Specialist to join our team. As a key player in our customer experience solutions, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate multiple systems to resolve customer inquiries.

Responsibilities

• Handle inbound service calls effectively.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to provide accurate assistance.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills and ability to assist customers proficiently.
• Problem-solving skills with a positive attitude.
• Desire to advance your career within a stable organization.
• Ability to work both independently and collaboratively with a team.
• Minimum age requirement of 18 years.
• High school diploma or GED equivalent.
• Must live within 50 miles of Chavies, KY.

Benefits

Joining Foundever offers you the opportunity to be the first point of contact for clients, delivering professional customer service and resolving issues effectively. As part of our team, you'll work on site, making a positive impact through compassionate customer assistance. Our award-winning culture, training, and benefits promote your overall well-being and sense of purpose.