Inbound Customer Support Associate

Job Description

Foundever is currently seeking an Inbound Customer Support Associate to join our team. As an integral part of our customer experience solutions, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate multiple systems while providing professional and high-quality customer service. This is a fantastic opportunity to be the first point of contact for clients, resolve inquiries, and contribute to our award-winning culture.

Responsibilities

• Handle inbound service calls, emails, and chats.
• Drive customer satisfaction through various communication channels.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to multitask effectively.
• Problem-solving skills with a positive attitude.
• Desire for career advancement in a reliable company.
• Ability to work both independently and as part of a team.
• Must be 18+ years old with a high school diploma or GED equivalent.
• Living within 50 miles of 101 Sykes Blvd, Chavies, KY 41272 is required.

Benefits

Join an industry leader with a rich culture of continuous improvement and employee support. Thrive in a collaborative environment while prioritizing your well-being with our paid training and benefits package.