MRO Sales and Customer Support Manager

  • Middle River Aerostructure Systems
  • Baltimore, MD
  • time-alarm-solid 03-02-2024

Job Description

Position Title: MRO Sales and Customer Support Manager

Company: Middle River Aerostructure Systems

Location: Baltimore, MD, US, 21220

About Us: Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers, engine nacelle components, and specialized aerostructures. We are part of ST Engineering North America's global network.

Summary of Role:

The ideal candidate will provide aircraft nacelle support on pre- and post-contractual administration, risk modeling, contract estimating, and warranty claims.

Responsibilities:

  • Lead sales campaigns and proposals.
  • Develop the aviation network and find new customers.
  • Ensure profitability and customer satisfaction.
  • Manage service agreements and program management.
  • Resolve customer issues and interact with internal teams.

Requirements:

Bachelor's degree and 5+ years of Sales, Customer Contract, or Product Management experience. Aviation industry experience preferred.

Desired Characteristics:

  • Strong communication and leadership skills.
  • Ability to analyze and resolve problems.
  • Experience in leading programs/projects.

Middle River Aerostructure Systems is an equal opportunity employer committed to merit-based employment decisions.