On-Call CUA Case Manager Supervisor (PM21)

Job Description

Asociación Puertorriqueños en Marcha, Inc. is seeking an On-Call CUA Case Manager Supervisor to join our Community Umbrella Agency team in Philadelphia, PA. In this role, you will supervise the activities of the On-Call Case Management Team, ensuring adherence to standards and regulations set by the CUA and relevant agencies. This position includes assigning on-call duties, training staff, reviewing case activities, and initiating corrective actions when needed.

Responsibilities:

• Supervise the On-Call Case Management Team to achieve safety, permanency, and well-being goals for children and families.
• Review and assign casework functions, recommend operational changes, and liaise with welfare agencies.
• Screen after-hour calls, dispatch staff for emergencies, and review cases for necessary action.
• Provide training in social work techniques, evaluate worker performance, and conduct regular supervision.
• Establish trusting relationships with families, attend court hearings, and maintain accurate documentation.
• Attend and contribute to staff meetings, participate in in-service training, and fulfill other duties supporting APM's mission.

Requirements:

• Master's Degree in social work with at least 2 years of experience in human services (preferably in child welfare).
• Excellent verbal and written communication skills, strong organizational and clinical writing abilities.
• Critical thinking, sound judgment, and problem-solving skills.

Key Competencies:

• Demonstrated empathy, cultural sensitivity, and adherence to social work ethics.
• Strong interpersonal skills, respectful demeanor, and confidentiality awareness.
• Proficiency in basic computer operations, Microsoft Office, and knowledge of social services and family systems.